Charis Cartron – Guaranteed Rate

When Guaranteed Rate began twenty years ago, the mortgage industry was entirely set up for the lenders, at the expense of the people who were just trying to buy a home. It wasn’t right.

So we flipped the industry on its head by putting the customer first, instead of the lender. For us, everything was, and still remains, all about providing a better experience for the customer. We are absolutely committed to delivering service so exceptional that our customers can’t wait to recommend us to their family and friends.

Our Net Promoter Score – which is a simple indication of your happiness – is 85, which is more than 2x the industry average*. And while that’s fantastic, we’re always working to make it even better.